Returns & Exchanges

At Black Diamond Equipment, we stand behind our gear and apparel, offering a 30-day return window for items in new, unworn condition with original tags attached. If your purchase doesn't meet your performance standards, we are committed to making it right.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return request process and secure it to your package.

• 3.
  Ship the Gear

  Drop off your package at any authorized carrier location, ensuring all original packaging and tags are included inside.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to the original payment method within 7-10 business days.